Policy
R&M Policy
Sales Policy
• As-Is Sales (Used Trailers): Most used trailers are sold as-is, meaning the buyer accepts the current condition with no guarantees.
• New Trailer Warranty: New trailers usually come with a manufacturer’s warranty (coverage can vary from 1–5 years).
• Deposits: A non-refundable deposit may be required to hold a trailer.
• Final Sale: Many trailer sales are considered final; returns are generally not accepted unless there’s a major issue misrepresented.
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2. Inspection & Delivery Policy
• Pre-Delivery Inspection: A final inspection may be done by the dealer or buyer before the trailer leaves the lot.
• Delivery Options: Some dealerships offer local delivery or nationwide shipping, often for an additional fee.
• Acceptance on Delivery: Customers may need to sign a delivery acceptance form acknowledging the condition upon arrival.
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3. Return & Refund Policy
• Returns on New Trailers: Generally only accepted if there are manufacturing defects.
• Returns on Used Trailers: Rarely allowed unless agreed upon beforehand.
• Refunds: If allowed, they may be partial and subject to restocking or processing fees.
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4. Warranty Policy
• Manufacturer’s Warranty: Covers defects in materials or workmanship.
• Extended Warranties: Optional coverage sold separately.
• Exclusions: Damage from misuse, modifications, or accidents are not covered.
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5. Financing Policy
• In-House Financing: Some trailer businesses offer direct financing options.
• Third-Party Financing: Many work with banks or credit unions.
• Credit Checks: Required for financing approval.
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6. Trade-In Policy
• Appraisal Required: Trailer value is assessed based on condition, age, and market demand.
• Clean Title: The trailer being traded must have a clear title.
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7. Service & Repair Policy
• Authorized Service: May offer repairs or upgrades for customers.
• Labor Charges: Usually charged hourly, plus parts.
• Warranty Repairs: Covered if within the warranty period and for eligible issues.